General Terms and conditions

 


By using www.oh-really.fr you agree to comply with, and be bound by our Terms and Conditions. We may from time to time change these Terms at our sole discretion. By using this website after any such change(s), you agree to comply with, and be bound by, the Terms as changed.

By placing an order, the customer enters into a contract and firmly accepts the pricing and description of the products available for sale as well as all general terms of sale.

Provision of the French Consumer Code regarding remote sales, Articles L121-16 and seq of the French Consumer Code.

PAYMENT

Payment can be made securely online. By submitting an order to us through our website you confirm that the payment details provided on your order are valid and correct.

Most orders will be dispatched within three working days from the date of your order excluding weekends and public holidays. We will contact you if there is a delay or if items are out of stock. If your item is out of stock or was an exclusive design we reserve the right to a four-month delivery period.

DELIVERY

We ship with Colissimo International to all countries. Non-European countries will be shipped on a Delivery Duty Unpaid (DDU) basis. The buyer (customer placing the order) is responsible for all duties and taxes. If for any reason the buyer (customer) refuses delivery, the buyer will still be charged the duties and taxes. The item will be returned to Oh really! and the buyer will be charged for the unpaid duties and taxes in addition to the additional shipping costs.

The order is processed in 24 to 48 hours and the delivery period is 3 to 5 days for France and 7 days outside of France (working days). The shipping costs are:

  • France: 5 - 8 €

  • Europe: 10 - 14 €

  • Rest of the world: 15 - 20 €

 

Your tracking number will be indicated in your client account.

RETURNS

Faulty items may be refunded or exchanged within 7 days of our dispatch date. Before you return something you must notify us within 48 hours of receiving an item.

Oh really! Aurélie Andrès - 26 rue Daubenton - 75005 Paris - France

The cost of return is at your expense.

Articles must be sent back in their original packing, with their label.

The refund will be made on the bank card used for the payment and the operation will appear on your bank statement as " Ohreally!" 30 days from the date of the return of the parcel.

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